Refund policy

Last Updated: 1 March 2026

Thank you for shopping with Metzuyan Collective.

Due to the digital nature of our products, all sales are final.

Once a digital product has been purchased and delivered, it cannot be returned, exchanged, or refunded.

Why We Do Not Offer Refunds

All products are delivered electronically and are accessible immediately after purchase. Because digital files cannot be “returned,” we are unable to offer refunds once access has been granted.

Exceptions

Refunds may be considered under the following circumstances:

• You were charged more than once for the same product
• You did not receive your digital file due to a technical issue
• The file is corrupted or inaccessible

If you experience any of the above, please contact us within 3 days of purchase at:

support@metzuyancollective.online

We are committed to resolving genuine technical issues promptly.

Personal Responsibility

By purchasing from Metzuyan Collective, you acknowledge:

• You understand this is a digital product
• You have reviewed the product description before purchase
• You agree to the no-refund policy for digital goods

Unauthorized Sharing & Distribution

All products are for personal use only. Redistribution, resale, duplication, or sharing of digital files is strictly prohibited and may result in legal action.